Whereoscope Shutdown FAQ

Q. Why is Wherescope closing?

A. As much as we have loved providing you with the Whereoscope service these past eight months, we are shutting down the service to move on to new ventures.

Q. What will happen to the Wherescope service?

A. As of February 24th, 2011, new user registration has ceased, and on March 11th we will be closing the service completely.

Q. How can we retrieve our personal information?

A. Go to www.wherescope.com/retrieve, log in, and we will email all your data as a CSV file to your registered email address. The last date you can access your information is March 11th. The CSV download will include:

  • All the places you have created
  • All your raw location data, with timestamp, latitude and longitude, and accuracy
  • All your condensed location, with start time, end time, and description

Q. What happens to our subscriptions?

A. We value our users, and have appreciated your business. Accordingly, we are refunding all paid subscriptions in full using PayPal. The refund should arrive via PayPal by March 4th.

Q. What if I don’t have a PayPal account?

A. You can create one for free at www.paypal.com. If you haven’t created one within 30 days after the payment is sent, PayPal will automatically retract the payment. If you are sent money using PayPal and do not have a PayPal account, you have 30 days to create an account and claim it. If after 30 days, you have not created an account, the money sent will be returned to the sender (Whereoscope in this case).

Q. What will happen to our personal information?

A. As has always been the case, your personal information is safe and will not be released. We will permanently and securely delete all user information on March 11th.

Q. What if I still want to be able to track my child?

A.  There are other services that offer a similar product; two of them are Life360 and SafetyWeb iHound.  Please review them to see if they might meet your needs.

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6 Responses to Whereoscope Shutdown FAQ

  1. Ethan Shapiro says:

    Terrible news. My family and I loved the app and used it frequently. Are there any conditions that would cause you guys to reconsider??

  2. eric says:

    WTF?! new ventures? free the code then…

  3. Louie says:

    Thanks for the great service guys! Good luck with your new venture!

  4. Great work. To bad there presumably wasn’t the demand. At some point this type of service will be considered mainstream and completely integrated into every mobile application.

  5. Adrien says:

    Hi!

    if you still want to track the people you love and protect your phone, you can consider using puntalo.com

    We will be soon releasing for android as well.
    You can follow us on twitter @puntalo

    Mick, it would be great if you could list puntalo.com in the alternatives to whereoscope.
    Thanks a lot and good luck with your new ventures!

    Cheers,
    Adrien

  6. Tom Horn says:

    I am a developer on another family tracking app at http://www.tingofamily.com.

    Unlike the other two alternatives mentioned, I think we cover more of the functionality that Whereoscope offered.

    Our application is free with a planned subscription model very similar to Whereoscope. Come and try us out, we would love to hear what you think.

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